RESUME

Work
Experience

2024-2025

2022-2024

Tracking sales team actions, ensuring closure and communication.
Coordinating with the marketing team to establish event presence and overseeing the team’s support.
Providing project management support, for high-level government customers.
Data analysis and reporting using Axiom’s CRM (Hubspot) and creation of projects to fix KPIs that are off track.
Manage sensitive information in a confidential manner.
Deliver excellent customer service throughout the customer experience and encourage the same from other employees.
Manage multiple projects at one time.
Possess the willingness to perform additional duties needed to help drive the success of the organization.
Working cross-functionally with legal, marketing, comms, and scientific research teams.
Proposal and contract writing and finalization.

2020-2022

Revamped existing educational material to ensure it meets the unique needs of students with a variety of learning abilities and styles
Delivered effective and engaging presentations and trainings to all faculty and staff on district-wide best practices while serving as the appointed leader of the Professional Learning Community Coalition.
Implemented in-person and virtual classroom management techniques to maintain a professional work and learning environment
Provided ongoing communication to school leadership, utilizing data driven results and expectations.
Developed online and print resources for students and faculty to optimize communication and learning using the ADDIE model of curriculum development across multiple modalities
Comprehensive knowledge of current instructional theories and principals and the ability to apply them to both e-learning and instructor-led programs.
Maintained and wrote content and designed e-learning across several Learning Management Systems

Maintain and support enterprise software systems based on user needs and specifications; plan, develop, test, and implement enhancements.
Serve as a subject matter expert, providing user support and troubleshooting issues, ensuring timely resolution and communication to stakeholders. Analyze workflows and user processes to recommend improvements in methods and procedures.
Perform application administration duties, including managing workflows and Role Based Access Control (RBAC).
Create and manage user accounts, assigning appropriate roles and access for required processes and data. Evaluate and resolve system defects, working with vendors to address issues and keep the team informed.
Research, implement, and monitor system upgrades, patches, and performance to ensure efficiency and security.
Develop and execute test plans and scripts to validate system modifications, recommending changes to improve performance and security.
Assists in the development of strategic and tactical technology plans.

2020-2022

Graduate Degree in Curriculum and Instruction 3.9 GPA

2018-2019

Bachelor's Degree in History and Teacher's Education Cum Laude